Refund Policy

This policy explains how refunds and cancellations work for idxapi paid plans.

Last updated: July 2026

Subscriptions

Developer and Pro plans are recurring monthly subscriptions billed through Paddle. By upgrading, you authorize recurring charges until you cancel.

Cancellations

You can cancel from the dashboard billing page or Paddle customer portal. Cancellation typically stops future renewals; access may continue until the end of the current billing period depending on your subscription status.

Refunds

Except where required by law, subscription fees are generally non-refundable once a billing period has started.

If you believe you were charged in error (duplicate charge, wrong plan, or technical failure preventing reasonable use), email alwan.alkautsar@gmail.com promptly with your account email and transaction details. We review requests case by case.

Free tier

The Free plan does not involve payment; refund terms apply only to paid subscriptions.

Chargebacks

Please email alwan.alkautsar@gmail.com before initiating a chargeback so we can resolve billing issues. Unresolved chargebacks may result in account suspension.

Contact

Refund requests: email alwan.alkautsar@gmail.com.